Exchanges and Refunds Policy
Incorrect Product ordered for Requirement
If you ordered the incorrect product for your requirements we will accept the goods back for exchange or refund within 14 days of the original purchase provided the items are not bespoke or cut to measure.
You must contact us stating your original order number, date of purchase and date received. Feel free to include images. Please include the reason you wish to return.
Do not return to us without seeking authorization.
Please return your item unused using Australia Post complete with all packaging and accessories. We will not accept returns without original packaging and ticketing.
Please ensure you pack your item securely to prevent damage in transit.
Anchor Marine will not be responsible for your return shipping costs for return.
If your return arrives back to us damaged we will be unable to issue an exchange or refund.
PO Box 48
Sandringham VIC 3191
Exchange shipping costs will be incurred. We will contact you for payment prior to the dispatch of your exchange.
Incorrect Product received
If we have shipped an incorrect product to what you have ordered we apologize and request you immediately advise us. We will issue authorization and return shipping to print and place on your parcel so that you are not out of pocket for shipping costs. As soon as we receive your return and verify it is not what you ordered, we will dispatch the correct product to you.
No goods will be accepted without a shipping label provided by Anchor Marine.
Request to Return for a Refund
If you have changed your mind about your purchase since placing your order and receiving it, you can request authorization to return. Please include the reason you wish to return and include your original order number, date of purchase, and date received.
Please note that Anchor Marine is not obligated to issue approval for a return and refund for your purchase if you have changed your mind.
Once your return is received at Anchor Marine, we will inspect it and send you an email to advise you that we have received your return. A refund will be issued within 48 hours using the method of payment for your purchase. If you have not received your refund within 4 days please contact us.
Defective / Damaged Items
We may repair or replace items if they are defective or damaged. If you need to exchange it for the same item please request this via email. Please include the reason you wish to return and include your original order number, date of purchase, and date received.
We will confirm and issue instructions to return to us including a shipping label to print and attach to your parcel. No goods will be accepted without a shipping label provided by Anchor Marine.
Do not send your purchase back to the manufacturer unless you have been advised by Anchor Marine.
If we are unable to replace or repair a defective or damaged item you will be advised and we will issue you a refund including original shipping costs within 48 hours of receipt of your return to us.
Our Returns policy is in addition to your rights under the Australian Consumer Law because we want you to have the correct purchase solution for your requirements.
Anchor Marine makes considerable efforts to select and produce items for sale.
We acknowledge that some products may have faults not visible at dispatch.
In the event of a fault, you may under Australian Consumer Law be entitled to have the goods repaired, exchanged, or to receive a refund.
We reserve the right to assess the failure as minor and we will arrange for another skilled craftsman to repair it and therefore will not offer a refund or exchange.
In the event of fault, the return of the goods is to our account but the claimant must provide proof of purchase and await our instructions for the return.