Purchase Terms and Conditions
Transparency and Protections.
Anchor Marine is committed to fair advertising, marketing, and business practices.
You will be no less protected when shopping at our on-line store than when you purchase in person in our Sandringham store.
We do not handle card numbers of customers in the shop or on-line.
On-line purchases are transacted using an encrypted payment system.
We respect consumers’ privacy and maintain a policy on the collection and use of private information.
On-line Disclosures About the Business, the Goods, and Services.
Anchor Marine discloses on this website our postal and street address together with the status of our business registrations.
In order to help the customer make informed purchase decisions, the goods and services being offered are described in detail and in a legal sense this is a willingness by us to negotiate without being bound to continue and thus can be amended by us at any time.
All prices shown are in Australian Dollars.
All payments for purchase are in Australian Dollars.
Secure Payment Systems.
Anchor Marine will only offer an Encrypted Payment system that is commonly agreed to be easy to use, secure and protect the customer, as far as can reasonably be seen, from theft and fraud.
In a legal sense entering the payment system is an offer by the consumer to voluntarily enter into a contract to buy the goods and services selected.
Anchor Marine reserves the right to reject the offer to buy and refund the payment. This may be necessary in case we cannot supply the goods due to unforeseen circumstances.
At present Anchor Marine Online store currently only accepts payment using PayPal. You may use your credit or debit card with PayPal without using a PayPal account.
Order Confirmation Process.
Anchor Marine’s purchase confirmation process gives you an opportunity to see what is in the shopping cart before submitting payment.
There may be special promotion discounts to be subtracted.
All of the above will be shown and a total cost displayed before entering the payment system.
There is an opportunity for the customer to have a change of mind without any obligation.
Ordering and Dispatch
We understand you need your order delivered quickly.
We aim to dispatch your order within 24 hours Monday to Friday. Orders received over the weekend may be prepared for Monday dispatch.
If you have chosen FREE Click and Collect and your items ordered are in stock we aim to have your order ready for collection within 3 hours.
Remember we are open nearly every day. Check out Anchor Marine on Google for trading hours.
From time to time we may find that our store is out of stock of some items and will be in re-order status with our suppliers.
Our aim will be to escalate priority to fulfill your order to ensure we dispatch to you within 5 days. If this is the case you will be advised expected shipment date.
If due to unforeseen circumstances we cannot pick and pack your goods for dispatch within 5 business days of your order we will email you and negotiate a range of options including cancelation of your order and refund of all monies paid.
Anchor Marine is licensed to sell explosive goods such as safety flares.
We also sell paints, resins, solvents and other flammable products.
Anchor Marine offers for sale some products that are classified dangerous to freight. These products contain flammable liquids and materials so require specialized couriers to deliver to us.
These items will incur an additional freight charge to ensure safety in transit.
Shipping or FREE Click and Collect
Anchor Marine uses Australia Post and its Freight Courier Startrack to send your purchase.
Shipping is only available within Australia.
We have tried to keep shipping uncomplicated for ease of use.
You can select your preferred Shipping method:
- Parcel Post at a flat rate of $12 per order -5 to 7 days from dispatch.
- Express Post at a flat rate of $15 per order -1 to 3 days from dispatch
- Star Track Courier at a flat rate of $20 per order -1 to 2 days from dispatch
Some items will incur an additional $30 if dangerous goods have been selected or purchases over 15 KG. These items will be identified at purchase.
While we do everything we can to ensure your order is delivered in a timely manner we will not be liable for any loss or damage incurred by any person as a result of delay caused by the selected carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address provided to us or failure to be in attendance to receive delivery.
FREE Click and Collect
You can select an option to “Click and Collect” your purchase at our Sandringham store during our normal trading hours. If you would like to arrange collection outside our normal trading hours please email us to arrange a mutually agreeable time.
You will receive an email advising that your purchase is ready for collection at our Sandringham store.
Please show your email advice either on your smart phone or printed when you come into store to collect.
If purchases have not been collected within 30 days of notification they will be deemed to have been abandoned
Refunds / Exchanges
Our Returns policy is in addition to your rights under the Australian Consumer Law because we want you to have the correct purchase solution for your requirements.
Anchor Marine makes considerable efforts to select items for sale in our shop and on-line that are unlikely to be faulty however, we acknowledge that some products may have faults not visible at dispatch.
In the event of a fault you may under Australian Consumer Law be entitled to have the goods repaired, exchanged or receive a refund.
We reserve the right to assess the failure as minor and repair and not therefore to offer a refund or exchange. In the event of fault the return of the goods is to our account but the claimant must provide proof of purchase and await our instructions for the return.
If you have changed your mind or ordered the incorrect product for your requirements we will accept the goods back for exchange or refund within 14 days of the original purchase provided the items are not bespoke or cut to measure. Please return your item unused, complete with all packaging and accessories either in person to Anchor Marine at Sandringham or by Express Post. You must provide proof of purchase. If you are posting items to us please ensure you pack your item securely to prevent damage in transit. If your return arrives back to us damaged we are unable to issue an exchange or refund Anchor Marine will not be responsible for your return shipping costs.
If we have shipped an incorrect order to you we will reimburse your return shipping Express Post expense. We are unable to re-send until we verify the order was sent incorrectly at inspection of return.
Where an item has a manufacturer’s warranty that exceeds one (1) year this will be advertised next to the product.
For some product assessments you may have the option to liaise directly with the manufacturer or their repair agent.
For any reason please contact Anchor Marine as soon as you have any concerns regarding the item(s) you have purchased.