Shipping and Collection Policy
Shipping is Free for you if your cart totals $75.00 and over
Australia Post generally delivers to capital cities within 3-5 days. Our warehouse is based in Melbourne, Victoria so we see most Melbourne metro addresses delivered within 3 days as a general find. Beyond these locations, we recommend you allow 7 days.
If you are in a real hurry you can purchase Express Shipping for $14.95 up to 1kg. Australia Post guarantees major cities overnight and an extra 24 hours for everywhere else. Do we? It is out of our control but we do see delivery occur well within 3 business days.
Anchor Marine uses Australia Post to send your purchase if it is under 5kg.
For anything above this weight, we will seek the most efficient, economical, and reliable method.
Currently, shipping is only available within Australia.
We have tried to keep shipping uncomplicated for ease of use. We aim to ship within 36 hours of receipt of the order. Sometimes we are delayed due to processing limitations, packing limitations, and stock availability. Some items are made to order, can be ordered, or require additional servicing before they are sent to you. This will be indicated in order. If something unforeseen happens we will advise you ASAP and will await your instruction.
Your parcel will be issued with a tracking number so that you can follow its path to you. We suggest you use the AusPost App with the same email address you provide us to ensure you can stay informed at all times.
Please advise any additional delivery instructions when you check out and we will do our best to ensure these are carried out.
If you suddenly need to change your shipping details after your order has been processed but have not yet received tracking advice that your purchase has been shipped you can contact us and we will do our best to re-arrange things.
While we do everything we can to ensure your order is delivered in a timely manner we will not be liable for any loss or damage incurred by any person as a result of a delay caused by the selected carrier or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address provided to us or failure to be in attendance to receive delivery.
FREE Click and Collect @ our convenient Sandringham pick-up point (Temporarily unavailable)
All chemical products such as resins and paints over 1 Litre can only be purchased using “Click and Collect”.
You can select the option “Click and Collect” to pick up your purchase at our convenient Sandringham pick-up point which is open every day.
We will advise you after packing your order on the location, date, and time of pickup Monday to Sunday. If this is not suitable we will try to accommodate your preferences.
We will remind you after 7 days your purchase is awaiting collection. There will be no further notification.
If purchases have not been collected within 14 days of notification they will be deemed to have been abandoned.
All chemical products such as resins and paints with a volume great than 1 liter in total can only be purchased using “Click and Collect” from our pick-up point. This is due to the hazard risk associated with general freight. Specialized Couriers can be arranged but we find the cost is extremely expensive for the volume units that we offer and for what our customers seek to purchase.
Heavy items such as large quantities of rope will be sent using the most efficient, economical, and reliable courier.
Our services do not receive a discount of 20%.
Postage to you is still free if your total charge is over $75.00
In general, we normally ship back to you within 48 hours as this is the minimum time we like to have for checking and certification.
Any item to be serviced such as Lifejackets/PFD can be sent to us. Please pre-advise us and we will send you instructions with a postal label to attach to the parcel. This will be charged to your service cost.
Alternatively, you can drop it off at our Sandringham pick-up point. Please pre-advise us and we will send you instructions.
Rope Splicing is a service we provide using our own stocked ropes. Our Sandringham pick-up point is popular for collecting your finished order due in main to the bulky nature of this product. Smaller diameter line splicing is lighter weight and easier to send using Australia Post.
Your order can be sent using the most efficient, economical, and reliable courier.
Please contact us if you have any queries or wish to make possible alternative arrangements.